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Returns

Return Policy:

We really hope you love your items you ordered, but just in case you aren’t happy with something here is everything you need to know about returning! 

  • Please enclose original receipt when sending your return so we can locate your order more efficiently. Please include any notes (written or via email) as to why it is being returned.

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!

  • Damages must be reported within 3 days of receiving merchandise or cannot be returned.

  • Returns must be received within 21 days from the delivery date and are for store credit only..

  • Items must be unworn, with tags attached and unwashed. We reserve the right to refuse or give partial refunds based on the condition of the item.

  • Items that appear to be worn, have stains, pet hairs or have odor (cigarette smoke, deodorant, etc.) will not be accepted.

  • Returns from an online purchase will be accepted in our brick and mortar locations

  • The customer is responsible for all return shipping costs. We do recommend using a shipping method that provides a tracking number for your reference.

  • If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, we will send you an email. Once you receive the email you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. If you have not called after 14 days the items will then be donated to charity.

Final sale:

  • All intimate apparel (includes but is not limited to: bralette, half cami , bodysuits, leggings, sticky bra, swimsuits and sports bra), pre-orders ( also any left overs from pre-order), grab bags and accessories are FINAL SALE.

  • Until further notice, items that are heavily discounted (50% or more off the original price) and all intimate apparel( includes but is not limited to:bralette,half cami, and full camisoles) are FINAL SALE.  It will be noted on the item page in the description as FINAL SALE.

Holiday 2020-2021:

  • Items purchased may be returned for Store Credit through January 9th, 2021.  We must receive the item by that date either by returning through our store or mailing it to us.

 

 

Return Address:

Apricot Lane The Glen

1951 Tower Dr.

Glenview, IL 60026